Privacy Policy

First Response Care Team ("FRCT", "we", "us", or "our") operates a cooperative mutual aid membership platform. This Privacy Policy describes how we handle personal information when you visit our website, register as a member, make payments, or use our services.

1. Information We Collect

• Identity & contact details: name, date of birth, gender, phone number, email address, and postal address.
• Verification documents: Aadhaar number or other government ID details submitted during registration or scheme applications.
• Membership data: member ID, nominee details, area/coordinator assignment, membership status, and lock-in period records.
• Payment information: transaction IDs, payment method, amount, and status. Online payments are processed through Razorpay.
• Technical data: IP address, browser type, device information, and cookies used for security and site functionality.

2. How We Use Your Information

• Process membership registration and verify eligibility.
• Issue digital membership ID cards and manage member accounts.
• Facilitate scheme applications and beneficiary verification.
• Process membership fees, contributions, and payment confirmations.
• Send service-related notifications and administrative communications.
• Prevent fraud and comply with applicable laws.

3. Information Sharing

We do not sell your personal information. We may share data with payment processors, authorized coordinators for verification, or when required by law.

4. Data Security

We implement reasonable safeguards to protect your information. No method of transmission over the internet is 100% secure.

5. Your Rights

You may access and update your profile through your member dashboard. For other requests, contact us via our Contact page.

6. Contact Us

First Response Care Team
Email: info.firstresponsetrust@gmail.com
Phone: 011-6931-4330
Address: Maidan Garhi, New Delhi, Delhi 110030, India